Delivery -

We currently offer nation-wide delivery across the United Arab Emirates.
Orders over AED 300 receive free delivery. Our standard delivery charge for orders below this value is AED 25

Orders are processed in 3-5 days unless Express Shipping is selected 2-3 days and you will receive an email confirming your delivery details once dispatched. If you need any further details or have any questions please email us at admin@theempowerliving.com

RETURN POLICY - Want to return a parcel , Sure you may.

1 - If the parcel is not damaged and you want to return it, you can do so within 14 days of the date you received it, IF it has not been opened. Please note that returns are only possible for the entire parcel and we can only accept returns in original unopened packaging.

2 - Returned products have to remain unused, in the condition they were received and in their original box and/or packaging. It is not possible to return the items that have been opened, tested swatched or used.

3 - Within 14 days of receiving your return we will examine the returned items and organise your refund. We will notify you by email about the return status.

4 - Shipping fees and product(s) listed as Final Sale are non-refundable.

5 - Original, Unopened Packaging Only

6 - Empower living take the quality and safety of our products seriously. Therefore, to maintain the integrity of our items, we can only accept returns if the product is in its original, unopened packaging.

7 - This policy ensures that all returned products are unused, untampered with and in a condition that allows them to be resold or safely handled. Once a product has been opened, we cannot accept it back due to hygiene and safety standards.

8 - If you have any questions about this policy or need further assistance, please feel free to contact our customer service team @ admin@theempowerliving.com

Thank you for your understanding and cooperation.

 

CUSTOMER RESPONSIBILITY:

1 - Return products are your responsibility until they arrive at our warehouse.

2 - Though it’s not required. We do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Only products received by our warehouse can be credited.

3 - If we cannot locate your order number, we are unable to process the refund. We encourage you to be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you. 

4 - Empower living does not incur the cost of return tracking or postage.

 

REFUNDS

1 - We aim to refund you within 14 business days of the product being returned to Empower living UAE warehouse. However, these times may be impacted during high volume periods.

2 - All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the retuned product(s). You will receive an email notification upon completion of return processing.